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Operations management

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With six teams of specialists allocated to every superyacht, Imperial’s 360-degree Superyacht Management Service is seamlessly set up to help you relax and enjoy your prize possession. In addition to our 24-hour worldwide support, any technical, practical and logistical issue is covered. From expense control to crew recruitment and training as well as from yacht maintenance to compliance and safety. Moreover, marketing to charter, finance and insurance, Imperial takes control of every element with precision, complete dedication and flexibility. Many superlatives that perfectly summarise our goal of Operational & Technical Support for the Owner’s most precious floating asset. All the pleasure. None of the stress. That is the Imperial difference.

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OPERATIONAL MANAGEMENT
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Imperial allocates a dedicated Operational Team to each superyacht under its care. The Operational Manager forms a vital part of our service, taking charge of all operational tasks, from provisioning, berthing, fueling and passage-making to quality control and shore-side support. The collaboration and assistance of the Operational Team is also central. It includes a Technical Manager, who helps coordinate the maintenance, refit work and class and flag surveys; an Interior Manager, who maintains housekeeping, crew training and service standards. As well as a Client Coordinator who reports to the client’s office on behalf of the team.

Imperial’s Operational Team has a complete overview and the experience to support the Captain and Crew so the Owner enjoys the yacht to the maximum of its capabilities.

We ensure the superyacht is maintained and operated at a high standard, and our full scope of operations includes among:

Supervising superyacht’s daily operations

Quality control

Services and yacht inspections

Shore-side support

Full assistance including berthing, bunkering and provisions

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BUDGET CONTROL
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In addition to providing high-quality service to all our clients, Imperial is very precise on all budget matters to ensure that our clients always receive the best possible arrangement. Itemized accounts are always provided, including details such as fees, domestic costs, international transfers, fuel expenses and spare parts. A full analysis is conducted with regular statements, providing our clients with a clear picture of the running costs of their asset.

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Thanks to the extensive experience of our Managers, Imperial is able to spot any anomalies or defaults that may occur in the yacht’s accounts: this experience helps to keep the grip on the yacht’s budget and avoid any extra surprises.

Full analyses are produced with regular statements, providing to all our clients with a clear picture of the running costs of their asset.
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QUALITY CONTROL
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Quality control is highly demanded by many superyacht Owners. Imperial has gained incredible experience with acting as Owner’s Representative and Construction Supervisor for some of the most impressive superyacht projects of the world. This is a great confirmation that we are able to provide a high standard of service suited to our client’s needs.

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The knowledge of superyacht deliveries and new superyacht commissioning leads us to precisely find any potential hidden problems. We execute many tests and safety measures to ensure that the superyacht is ready for the season. We examine every possible aspect of the vessel and record our observations in detailed reports directly sent to the Owner. Our experience and procedures guarantee peace of mind.

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TENDER & TOYS
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Imperial has valuable knowledge and experience in building state-of-the-art limo tenders, sport tenders, working tenders, submarines, helicopters, seaplanes or wave runners in addition to managing the projects. We have solid relationships with all major tender and toy builders, suppliers and contractors meaning we can ensure continuous operations of our client’s toys during busy summer periods.

The “leave to pay” option means our client is never without the vessels supporting and fun equipment: we have direct contact with builders, suppliers and technical Departments to ensure 24/7day coverage to the yacht.

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HELICOPTER MANAGEMENT
Operations management
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Imperial has an incredible in-house Department which no other yachting company offers. We have a dedicated team to your helicopter needs 24/7. Imperial has the resources to manage superyachts and helicopters in compliance with the highest levels of aviation regulatory standards to operate worldwide. We are not limited to a specific region, but truly emphasise on worldwide management and operation.

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Furthermore, Imperial has the ability to select cutting-edge helicopters in accordance to the size of the vessel, the type of operations as well as further customisations the Owner may desire. In addition, we also offer clients tailored consultancy in new builds through established partnerships with the most reputed helicopter manufacturers such as Airbus and Leonardo. For Owners with existing helicopters, Imperial provides exceptional operational setups adapted to the needs of the Owner such as technical management, crew training and more.

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AVIATION DEPARTMENT
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Founded in 2008, Imperial’s private aviation department continues to provide our clients with the best and safest jets and helicopters. In addition, we provide a personal manager to assist our Client’s needs 24/7. Imperial is ready to fulfill any requirements to organize private flights to any destinations. We work hand-in-hand with the market, thus ensuring our Clients that we have accurate information on the best offers from guaranteed operators. Over the many years, Imperial maintains outstanding relationships with worldwide operators. The process behind providing such impeccable service to our Clients stems from exploring and scrutinising every single detail of a charter mission. Whether this is a safari trip through Africa, adventurous holiday in Antarctica, a business trip, or a flight to the superyachts destination. We take charge of this task in order to provide a stress-free holiday. We update Clients with new regulations, airport working hours, necessary travel documents and visa requirements.

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Private aviation and yachting correlate with each other as they share the main features and clientele. Imperial values confidentiality where personal information, flight plan and charter location are strictly kept. The benefit of using Imperial’s aviation department is Clients receive a global service - from the moment they leave their house, and even after they return back home. The department goes beyond just booking flights but carefully coordinates with the Cabin Crew to ensure and secure all Client requirements are covered. Furthermore, the department prides itself on being flexible, having fast reaction with alternative offers, information on luggage logistics and transfer schedules. With an experienced team at hand, Imperial is able to assist travel arrangements to create a dream holiday.

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PRE-PURCHASE CONSIDERATIONS

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It is essential for Owners wanting to land a helicopter on their superyacht to ensure that the helipad is suitably located and appropriately sized at the design and build stage. Once the helicopter is purchased for on board use, there must be a continuous training program implemented to train crew and pilots about the practical and safety features. Maintenance is another big consideration as helicopters are a sensitive machine with many moving parts. They require extra care to keep them operational. Imperial’s unparalleled in-house Department will guide the Owner from beginning to end.

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MANAGEMENT ENQUIRY
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